от 8000 рублей

Поддержка системы «ИТАН:Управленческий баланс»

Компания «ИТАН» оказывает следующие услуги по поддержке конфигурации «ИТАН: Управленческий баланс»:

Базовая поддержка

Предоставляется после покупки конфигурации «ИТАН: Управленческий баланс». Базовая поддержка включает в себя:

  • Гарантия исправления ошибок конфигурации и типовой модели Гарантия предоставляется в виде регистрации и исправления ошибок, включенных в обновления, которые предоставляются Пользователю.
  • Информирование о выходе новых версий программного продукта "ИТАН:Управленческий баланс" на сайте www.finprosoft.ru, и предоставление доступа к скачиванию обновлений в разделе скачиваний https://www.finprosoft.ru/personal/ - 1 год бесплатно, далее 10% от стоимости лицензий в год. Действуют скидки за непрерывное продление и покупке подписки на 2 или 3 года;
  • Консультации пользователя в режиме вопросов и ответов по электронной почте info@itan.ru – в течение 1 года с момента покупки "ИТАН:Управленческий баланс". Консультации оказываются по типовому (не модифицированному) продукту, его актуальной версии и приобретенным типовым моделям, в объеме не более 10 минут в день или не более 10 вопросов в месяц.

Расширенная поддержка

Для ее оказания заключается соответствующий договор с фиксированной стоимостью. Расширенная поддержка дополнительно включает в себя:

  • Консультацию по продукту по телефону, Skype, ZOOM и Teamviever;
  • Консультацию по настройке модели учета;
  • Настройка модели учета (в рамках лимита часов или по согласованию - сверх лимита);
  • Адаптация и модификация на "1С:Предприятие" (в рамках лимита часов или по согласованию - сверх лимита);
  • Разбор ситуаций на базе клиента. В сложных случаях линия консультаций работает с базой клиента на реальных данных. Базу можно выслать по e-mail, доставить курьером или дать доступ в терминальном режиме. Ответ дается по телефону или e-mail.
  • Расширенная поддержка оказывается по телефону: +7 (495) 276-00-21.

Объем и тарифы расширенной поддержки:

Расширенная поддержка и сопровождение учетных систем(включено в месячный абонент) Цена, руб. НДС
не облагается
Тариф «2 часа» Работа специалиста "ИТАН" в течении 2-ух часов, с подключением к базе Заказчика.
          8 000
Тариф «5 часов» Работа специалиста "ИТАН" в течении 5-ти часов, с подключением к базе Заказчика.
        18 000
Тариф «10 часов» Работа специалиста "ИТАН" в течении 10-ти часов, в т.ч. помощь в настройке и доработке, с подключением к базе Заказчика (в рамках лимита часов или по согласованию - сверх лимита).
        35 000

Для оперативной работы наши специалисты подключаются к базе Заказчика. Время дополнительных обращений (вопросов) оплачивается исходя из времени, зафиксированного в листе учета рабочего времени.

Дополнительно оплачиваемые услуги, которые можно получить к расширенной поддержке:

  • Консультации по методологии учета;
  • Обновление релизов ПП;
  • Создание новых объектов, расширяющих функциональность системы.

Получите консультацию прямо сейчас

Нами собраны проверенные решения и технологии для внедрения эффективной системы бюджетирования на Вашем предприятии, для автоматизации финансов.
Своим опытом мы готовы поделиться со всеми клиентами, которым требуется автоматизация финансового управленческого учета, а также подбор программы автоматизации управленческого учета.. Обратитесь к нам, если вам нужна программа для управленческого учета и планирования, программа финансового учета предприятия, если нужно организовать финансовый учет в 1С, в том числе, внедрить в 1С управление финансами предприятия. С компанией ИТАН автоматизировать управленческий учет не составит труда – мы подбираем программы управленческого финансового учета под текущие цели и запросы предприятия, чтобы автоматизация финансового учета и автоматизация управленческого учета соответствовала потребностям.

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[QUESTIONS] => Array ( [SIMPLE_QUESTION_698] => Array ( [CAPTION] => Имя [IS_HTML_CAPTION] => N [REQUIRED] => Y [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 42 [FIELD_ID] => 28 [QUESTION_ID] => 28 [TIMESTAMP_X] => 09.07.2020 19:48:06 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 0 [ACTIVE] => Y ) ) [VALUE] => ) [SIMPLE_QUESTION_717] => Array ( [CAPTION] => E-mail [IS_HTML_CAPTION] => N [REQUIRED] => Y [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 43 [FIELD_ID] => 29 [QUESTION_ID] => 29 [TIMESTAMP_X] => 09.07.2020 19:48:06 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 0 [ACTIVE] => Y ) ) [VALUE] => ) [SIMPLE_QUESTION_941] => Array ( [CAPTION] => Телефон [IS_HTML_CAPTION] => N [REQUIRED] => N [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 44 [FIELD_ID] => 30 [QUESTION_ID] => 30 [TIMESTAMP_X] => 09.07.2020 19:48:06 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 0 [ACTIVE] => Y ) ) [VALUE] => ) [SIMPLE_QUESTION_540] => Array ( [CAPTION] => Файл [IS_HTML_CAPTION] => N [REQUIRED] => N [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 47 [FIELD_ID] => 33 [QUESTION_ID] => 33 [TIMESTAMP_X] => 09.07.2020 19:51:04 [MESSAGE] => [VALUE] => [FIELD_TYPE] => file [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 0 [ACTIVE] => Y ) ) [VALUE] => ) [comment] => Array ( [CAPTION] => Ваш вопрос [IS_HTML_CAPTION] => N [REQUIRED] => N [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 190 [FIELD_ID] => 146 [QUESTION_ID] => 146 [TIMESTAMP_X] => 08.12.2021 15:03:24 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 100 [ACTIVE] => Y ) ) [VALUE] => ) [SIMPLE_QUESTION_293] => Array ( [CAPTION] => Источник трафика (utm_source) [IS_HTML_CAPTION] => N [REQUIRED] => N [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 109 [FIELD_ID] => 67 [QUESTION_ID] => 67 [TIMESTAMP_X] => 03.11.2020 11:21:08 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 0 [ACTIVE] => Y ) ) [VALUE] => ) [SIMPLE_QUESTION_793] => Array ( [CAPTION] => Тип трафика (utm_medium) [IS_HTML_CAPTION] => N [REQUIRED] => N [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 110 [FIELD_ID] => 68 [QUESTION_ID] => 68 [TIMESTAMP_X] => 03.11.2020 11:21:14 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 0 [ACTIVE] => Y ) ) [VALUE] => ) [SIMPLE_QUESTION_446] => Array ( [CAPTION] => Рекламная кампания (utm_campaign) [IS_HTML_CAPTION] => N [REQUIRED] => N [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 111 [FIELD_ID] => 69 [QUESTION_ID] => 69 [TIMESTAMP_X] => 03.11.2020 11:21:19 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 0 [ACTIVE] => Y ) ) [VALUE] => ) [SIMPLE_QUESTION_733] => Array ( [CAPTION] => Поисковый запрос (utm_term) [IS_HTML_CAPTION] => N [REQUIRED] => N [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 112 [FIELD_ID] => 70 [QUESTION_ID] => 70 [TIMESTAMP_X] => 03.11.2020 11:21:26 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 0 [ACTIVE] => Y ) ) [VALUE] => ) [SIMPLE_QUESTION_529] => Array ( [CAPTION] => Ссылка на страницу, с которой заполнена форма [IS_HTML_CAPTION] => N [REQUIRED] => N [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 128 [FIELD_ID] => 86 [QUESTION_ID] => 86 [TIMESTAMP_X] => 03.11.2020 11:34:53 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 0 [ACTIVE] => Y ) ) [VALUE] => ) [SIMPLE_QUESTION_733_aArvJ] => Array ( [CAPTION] => Referrer [IS_HTML_CAPTION] => N [REQUIRED] => N [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 135 [FIELD_ID] => 93 [QUESTION_ID] => 93 [TIMESTAMP_X] => 16.11.2020 10:41:59 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 0 [ACTIVE] => Y ) ) [VALUE] => ) ) [SUBMIT_BUTTON] => [APPLY_BUTTON] => [RESET_BUTTON] => [REQUIRED_STAR] => * [CAPTCHA_IMAGE] => [CAPTCHA_FIELD] => [CAPTCHA] =>
)
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